Was there a massive Security Breach?

Our website has been available all day as far as I can tell, Traceums. It's possible that your Internet Service Provider was not able to route to our servers briefly, but the website has been available to a large majority of our players throughout the day. More than anything, I'd say this is simply a coincidence.

As you've noted, the e-mail your boyfriend received was likely a phishing scam designed to fool you into providing a malicious party with your account information. Unfortunately, some players do not notice the scam until it is already too late which inevitably leads to a compromised account. While we'd like to protect our players from these e-mails, there is only so much we can do to educate and warn our players of these threats. We're always looking for new ways to assist our players on this regard, so if you have any specific ideas, please feel free to share your thoughts on the Suggestions Forum.

The Customer Service forum is frequently visited by players who have been compromised simply because we have created a number of helpful resources for our players' benefits. Additionally, we see spikes in the number of posts when our Billing Department is receiving a large number of calls and many players are unable to get through. This ebb and flow of posts is fairly typical on the Customer Service forum and should not be considered any indication that there has been a security breach or an influx of compromises.

I appreciate your concern, Trace. If you or your boyfriend have any specific questions, please let us know. :)

Please be aware that a large number of the malicious Authenticators are able to be identified fairly quickly and efficiently. If it as all questionable, our Technical Support Representatives will not remove the Authenticator from the account without requiring a completed Terms of Use form. To be perfectly honest, I haven't heard of a single legitimate Authenticator being removed without the owner's permission.