#0 - May 24, 2010, 12:19 p.m.
Q u o t e:
Greetings,
This notice is being sent to inform you that we were unable to successfully process the recently requested Paid Character Transfer on the World of Warcraft account *****. As such, the character has been locked pending review by Customer Support. No charges have been processed for this Paid Character Transfer.
1. WHY THIS PAID CHARACTER TRANSFER WAS DECLINED:
This Paid Character Transfer was declined due to one of two reasons:
- You did not recently request a Paid Character Transfer, and the service was requested by another person. It is possible your account has been compromised, or accessed by an unauthorized party.
- You did recently request a Paid Character Transfer, and the method of payment used to purchase the service was declined by our systems.
2. CONTACTING CUSTOMER SUPPORT FOR ASSISTANCE:
If you believe your account was compromised, please submit an in-game petition or email [email protected]. Our support staff will assist you as soon as possible. If you are unable to access your account due to the password being changed, please visit our Login Support site here: http://www.worldofwarcraft.com/loginsupport/
If you requested the Paid Character Transfer yourself and your credit card was declined, please contact Billing and Account Services via telephone at (800)-59-BLIZZ (1-800-592-5499). Please note that Billing and Account Services may be unable to assist with the issue if it is compromise-related.
3. SECURING YOUR ACCOUNT:
We recommend you visit the following support pages for account and computer security guidelines.
- World of Warcraft Account Security: http://us.blizzard.com/support/article/20572
- General Security Information: http://us.blizzard.com/support/article/21131
- Unauthorized Account Access Policy: http://us.blizzard.com/support/article/20460
If you are looking for an added layer of security, we currently offer the Blizzard Authenticator, an optional device that can help prevent unauthorized account access. For more information about the Authenticator, visit http://us.blizzard.com/support/article/24660.
We apologize for the inconvenience this may cause and thank you for your patience in this matter.
Regards,
Blizzard Entertainment
www.WorldofWarcraft.com
Well yesterday I was needing an account Xfer but I couldn't use a credit card. I looked around and I found someone to do it for me if I paid them on paypal. So I thought that this would be fine and just went along with it.
Everything went smoothly and within an hour I was playing my toon happily.
Next Day (Today) I log into my account and i see the message "You cannot log in until the character update process you recently intiated is complete"
I got an e-mail saying the problem is that the CC payment was declined or someone unauthorised did it and my account is in peril.
I'm leaning towards the CC payment is declined.
I'm going to try and revoke the payment I gave to this guy but that still leaves me with this toon locked.
Is there anyway Blizzard Staff can just undo the xfer?
The xfer was an account-->account xfer.
