#0 - May 26, 2010, 3:42 p.m.
Battlenet Authenticator?
#4 - May 26, 2010, 5:47 p.m.
Because of this, it's important that appropriate steps be taken to secure your account. You can find those steps here:
- What to do if Your Account Has Been Compromised
http://us.blizzard.com/support/article/30796
This guide will walk you through every step of the account recovery process. Securing your computer, securing your account information, reporting any losses, and prepping for the restoration process—all of this is included. I sincerely encourage you to give the guide a read and follow the instructions provided within.
Also, quick note! We can assist with the removal of the unauthorized Authenticator through multiple points of contact:
- 1) By phone. Account Services representatives are available 7 days a week from 7:00 AM to 8:00 PM PDT and may be reached by phoning 1-800-59-BLIZZARD. International customers may also use the numbers listed here (http://us.blizzard.com/support/article/20606).
2) By email. If you are unable to reach our Account Services representatives by phone, you may wish to email [email protected].
3) By post. As with #2, if you are unable to reach our Account Services representatives by phone, you may wish to post within our Technical Support Forum (http://forums.worldofwarcraft.com/board.html?sid=1&forumId=11110) for assistance with unauthorized Authenticator removal. Be sure to read the Authenticator Removal Request FAQ (http://forums.worldofwarcraft.com/thread.html?topicId=24702203177&sid=1) before posting, though.
Please note that each of these contacts may not yield an immediate response. We understand that being locked out of your account is frustrating, though, so our representatives will do all that they can to assist you as quickly as possible.
If you have any other questions, please let me know and I'll be happy to help however I am able. :)