Trial Account Expired - renew time

#0 - May 25, 2010, 9:14 a.m.

Hi all,

I created a trial account for my step son and 2 days ago it expired, so 3 hours ago I paid for it and the money has come out, however he can still not login.

How long does this usually take, I though since the account is paid for and money is out, it should be done, I cannot post on that toon, as login works but no toon listed any more.

I also cannot call support fro, australia

Orlyia

#4 - May 25, 2010, 9:42 a.m.

Q u o t e:
damn if I knew that i would have created a new account.

nah didnt get came card, just logged into blizzard and it said it was expired, so i did a direct upgrade for $19.99

Can you give me the character name/realm on what he is looking for?

Did you RAF this account with your own?

Orlyia

#11 - May 26, 2010, 2:07 p.m.

Q u o t e:
Hi,

My sons toon name is mypetbites/saurfang

I RAF when the trial first started, then I think it expired over the weekend or late last week, and so he didnt have to start again I direct upgraded this one, but no go still cannot log in.

I have the email saying leveling restrictions are now removed, however some in game options may not yet be avail.

Even after this email and money is out of my account, we can still not use his account, Thanks for any help

Well, that account looks to still be frozen. That's a status that tends to indicate either a payment hasn't been made yet - or hasn't cleared, i.e., just not time on it.

Now why, that's a good question.

That particular account is also still showing up as a trial which is very unusual, even if the payment hasn't cleared.

I'd recommend contacting Billing on this. Is it possible it was applied to a different account? They can see into records we Game Masters cannot - they should be able to assist with this.

Billing and Account Services
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