Random password reset

#0 - May 24, 2010, 6:22 a.m.
Blizzard Post
Hi. I just got the following email at 9:30 PM:

Q u o t e:

Battle.net Account - Password Reset

We have reset the password for the Battle.net account associated with this email address. To choose a new password, please click the following link and follow the instructions:

[LINK REMOVED]

If you did not request the reset, it is possible that this Battle.net account has been accessed by someone not authorized to do so. If you notice issues with the Battle.net account or associated games after logging in with your new password, please contact the appropriate support department for assistance immediately: http://us.blizzard.com/support/article/30791

Please remember that it is your responsibility to keep your login information confidential. You may not share access to the account with anyone who is not expressly permitted in the Battle.net Terms of Use and the Terms of Use for the games you play. You are also responsible for every use of your login information, whether you have authorized it or not.

COMPUTER AND ACCOUNT SECURITY:

Account compromises can occur when a player shares login information with an unauthorized third party or plays on a computer that has a virus, Trojan, or keylogger. In a case where you believe your account has been accessed by an unauthorized party, we would like to suggest that you review the following pages for various security awareness tips (as well as how to recover in-game items or characters) before you log back into the account:

- Security Checklist: http://us.battle.net/security/checklist.html

- Types of Account Thefts: http://us.battle.net/security/types.html

- Account and Computer Security: http://us.blizzard.com/support/article/30794

- What to do if the Account has been compromised: http://us.blizzard.com/support/article/30796

- Account Security and Recovery FAQ: http://us.blizzard.com/support/article/30791

- Email Address Security: http://us.blizzard.com/support/article/30814

We highly recommend adding a Battle.net Authenticator to an account as it is the highest level of security we currently offer. For more information, please visit: http://us.blizzard.com/support/article.xml?tag=BLIZZARDAUTH.

Billing and Account Services can be reached directly at 1-800-592-5499. Players in Australia and Singapore should call 1-800-041-378 and 800-2549927 respectively if unable to connect via the first number. Our representatives are available seven days a week, between 8:00AM and 8:00PM Pacific Time. Alternately, our support team can be reached via email at [email protected].

Thank you,

Blizzard Entertainment


I did NOT request a new password, or reset mine. Can someone please elaborate as to why this email was sent to me?

I do have an authenticator on my account, and I did immediately change my password after getting this email.
#2 - May 24, 2010, 6:31 a.m.
Blizzard Post
That reset was from us, Dead. There was some suspicious activity on your account - that was a precaution.

Were the recent transactions requested by you? Realm, faction - etc?

If not - do report that as soon as possible.
#4 - May 24, 2010, 6:49 a.m.
Blizzard Post
Q u o t e:


Phew!! You guys scared the heck out of me.

Yes, I did request all the transactions, I tranferred/faction changed to play with RL friends.


It is ALWAYS wise to double-check any email that supposedly comes from us - that is a good thing.

While many phishes are very poorly written and easy to spot - they also sometimes use our own emails and misdirect links to fake sites.

Always, always check the internal routing headers and make sure links go where they say they go before clicking them.