Remove Authenticator please Account hacked

#7 - June 24, 2010, 1:47 p.m.

Q u o t e:
i am having the same exact problem. i realy need help. i just bought a new game card went to go add it in and it said u need an authenticator code... so i looked up info about via google then i got the mobile one for my android fone. it says to enter a 6 digit code.... but the mobile is 8!!! ugh!!! so i came to the conclusion... i got hacked.
So hey blizz.... please help me out and remove the authenticator and try to give me back all my characters gear and money... please

You are going to want to go over the directions below very carefully, Apoc.

This looks like it probably happened around the middle of June.

---------------------------

If an account has been merged to a Battle.net, or if an email has been changed, or an authenticator added to the account (not the player's own) one of your first stops is going to be Billing. They need to get those sorted out first so the rest of the processes can continue.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]

Now, it's very very important to figure out where the security breach occurred. If they CAN get back in, they WILL be back. That, unfortunately, you can count on.

These two stickies should prove helpful.

Computer Security Recommendations
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

Account Compromise Info Center
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.

Blizzard Store
http://us.blizzard.com/store/

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109

I do wish you all the very best on a speedy recovery.