Confusing official email sent by Blizzard.

#0 - May 24, 2010, 7:40 a.m.

So my account got hacked last week after I resubscribed, they attached an authenticator and got the account banned for abuse of the in-game economy. The next day I called Blizzard support and got through to a rep, she was polite, knowledgeable and very understanding. She fixed all the issues she could on her end, took off the authenticator, unbanned the account and forwarded everything thing to GM support for account restoration.

She let me know that the queue was 7 days but it could possibly be handled sooner. I work nights and weekends and I am on very late at night. I checked my email and there was a Blizzard Support Customer Satisfaction Survey in my inbox. I made sure it was legit then opened it.

It says -
Service date: 5/22/10 5:12 PM
Department: In-Game Support
Representative: Arenmirr

It's a satisfaction survey but I never spoke with this GM at that time nor have I received an in-game mail about restoration. So should I wait for him/her to contact me again or should I send in-game email to a GM?

Any help would be appreciated.
Thank you.

Orlyia

#1 - May 24, 2010, 7:44 a.m.

Those can be confusing on complicated, multi-step issues, Draz - I do apologize for that.

Those are auto-generated anytime emails go out - your account is touched, etc.

In the case of most issues, that's fine. Compromises are a bit more complex and can go through a few hands (depending on the case) before a final resolution.

That's actually a good sign something has been done and it's being worked on. Feel free to ignore those at the moment. Once your Specialist has addressed your investigation - they'll send you an email(s) with exactly what was done.

Orlyia

#3 - May 24, 2010, 7:59 a.m.

You shouldn't need to actually speak to a GM about this.

And yes, we go through and try to reconstruct things as best we can. Restorations are never guaranteed but a promptly reported compromise normally has a good outcome.