I Guess Blizz Doesn't Want My Money Anymore

#0 - May 23, 2010, 1:06 a.m.

I've called (30+ times unable to get through). I've posted (no responses.) I've e-mailed (no responses). It's ridiculous.

I'm trying to transfer a toon to a realm with friends and a guild waiting on me. I'd like to keep playing this game but lately there's just not much keeping me playing, atleast on my current server, hence the want of a transfer.

I get through everything to the payment method. Put in my CC info (which is correct). Hit continue. And wham "An error has occurred while processing this card". Huh? The information is correct. The card is active with no holds. Hell, it's the card that pays for this account and has paid for this account for FIVE YEARS! Yet it's not going through, for whatever reason (i'm betting on your end).

I've gotten no help what so ever. You obviously don't want the 25 dollar transaction fee (small change I know), but I guess you don't want my monthly subscription either (5 years worth) cause there's no reason for me to continue paying for it if I can't transfer, might as well end it.

Bheralrul

#9 - May 23, 2010, 2:09 a.m.

Q u o t e:
It is definately something happening on blizzard's end. This is the error that I'm recieving ...

"An error has occurred on this page We encountered a problem processing this credit card.
Please contact Billing & Account Services for further assistance. "

Card company says it's on your end. I can't get through on the phone. This is ridiculous.

Did your card company confirm they were getting the initial request for funds from Blizzard, or are they not seeing anything at all? I am curious to know what makes them confirm it is on Blizzards end directly. There are various aspects involved in a transactions so any number of things can be the cause. At this time, our card service is functioning properly. If you continue receiving that message, it could be that the web browser is not properly transmitting the information, the information is not properly getting relayed to the financial institution, the company responsible for doing the verification could be catching a flag that makes them stop, or any other thing. Basically if you keep getting that message, you may wish to try a different web browser, try clearing cookies and temp files, try a different card, or call directly to have a Billing rep try it on their end. We, however, cannot force the transaction to go through if it is coming back invalid, even if the bank is saying they are cool with it. If one piece of the puzzle is out of place during the transaction, it will bounce back.