Hacked

#0 - May 24, 2010, 10:02 a.m.
Blizzard Post
just got hacked and they put a authenticator on my account and i dont have one and i cant get one so i cant get onto my wow account anymore is there anything a blue can do about it? posting this off my friends account..might be against the rules but i cant get on my account to put up a post
#1 - May 24, 2010, 10:04 a.m.
Blizzard Post
To even look, I'd need to know a character name/realm on the account.
#3 - May 24, 2010, 10:13 a.m.
Blizzard Post
Interesting, looks like they first changed your password on 4/29.

You changed it thereafter - so they have a way of getting back in.

It is vital that you find this security breach - this will continue to happen if they can still get in.

I'm going to post fuller instructions below. Security needs to be the prime concern - then getting back into control of the account.

-------------------------

If an account has been merged to a Battle.net, or if an email has been changed, or an authenticator added to the account (not the player's own) one of your first stops is going to be Billing. They need to get those sorted out first so the rest of the processes can continue.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]
    Players in Australia should call 1-800-041-378
    Players in Singapore should call 800-2549-9273
    Players in Chile should call 1230-020-5554
    Players in Mexico should call 001-888-578-7628
    Players in Argentina should call 0800-333-0778
    All other international players should call: (949) 955-0283


Now, it's very very important to figure out where the security breach occurred. If they CAN get back in, they WILL be back. That, unfortunately, you can count on.

These two stickies should prove helpful.

Computer Security Recommendations
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

Account Compromise Info Center
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109

I do wish you all the very best on a speedy recovery.