Transfer from inactive account.

Because these accounts are registered in two different names, I'm afraid that we will be unable to assist, Scm. You're welcome to contact our Billing Department regarding this issue to see if they're able to provide you with temporary access to the account to ensure you're able to make the appropriate adjustments to the account to accommodate the Paid Character Transfer; however, they must be contacted by the registered user of the account.

If the account was created in his name, he is officially the registered user of the account and our Billing Department will be unable to provide assistance if you were to call. Also, please keep in mind that you are only able to access and transfer characters if you are the registered user of the account. If you simply made a mistake when creating the account and your brother never used it, it's possible that our Billing Department may be able to assist; however, I cannot offer any guarantees. Please give them a call using one of the following numbers:

Billing and Account Services

Live Representatives are available every day from 7:00 AM to 8:00 PM PDT
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD

• Players in Australia should call 1-800-041-378
  
• Players in Singapore should call 800-2549-9273
  
• Players in Chile should call 1230-020-5554
  
• Players in Mexico should call 001-888-578-7628
  
• Players in Argentina should call 0800-333-0778
  
• All other international players should call: (949) 955-0283

Q u o t e:
"Both accounts must have the same last name or the transfer will be rejected."

I don't see why I have to call up just to get that stupid penguin out of the mailbox and his arena teams dropped since the Hateful season. It's a waste of time, it's an undergeared paladin with nothing valuable on it. I just cannot be bothered leveling another one, I don't see the big deal. Rules are rules sure but honestly, why am I going to have to go through all this hassle for such a simple move?

To put it simply, the account you're requesting assistance with does not belong to you. As a result, we will be unable to assist you with your request. I sincerely apologize if you do not feel this is satisfactory, but you must look at this from our vantage point. How would you like us to react if your brother posted on the Customer Service forum asking for one of your characters to be removed from their arena teams so that the character could be transferred to his account? I realize your brother may not be playing the game, but imagine that he was. Would you be comfortable with us providing this assistance under the assumption that everything he is saying is true?

Once again, you're going to need to contact our Billing Department as this is something we will unable to assist with any other way.