Blizzard got hacked?

Q u o t e:
I really have no sympathy for anyone hacked, I dont care if they dont buy gold and are the perfect little wow players.

Obviously they did not hold up security on their end and didn't do the simplest thing to prevent it, BUY AN AUTHENTICATOR or use the phone version.


How sad is it that right now all the ones who are waiting for blizz to restore their gear could have avoided it all for a 1 time 6$ charge

On the contrary, I do have sympathy with those who have been compromised. Completely aside from the reasons why they were compromised - whether it was malware, a phishing scam, misplaced trust or even mis-typing a Blizzard URL and ending up at a spoofed login screen - the bottom line is that one of our players was victimized by an operation designed to exploit the World of Warcraft economy, and by extension, all our players.

There's a sense of violation involved, and it's natural for those who have been upset to come looking for answers. We do our best to provide those answers, as well as resources and help.

On that note, here are links to our compromised account stickies, as well as our thread on recognizing phishing mails:

Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244&sid=1

Fake E-mails from "Blizzard Entertainment"
http://forums.worldofwarcraft.com/thread.html?topicId=965511383&sid=1

Now, regarding whether Blizzard Entertainment itself has been compromised? I have commented on that in other threads recently, and you can find the most recent response at the following link:

http://forums.worldofwarcraft.com/thread.html?topicId=25026402807&sid=1&pageNo=2#25

Q u o t e:
Not true......que times can go down with more staff to handle volume....also the more staff to handle the calls the more people get educated (as some one else said about educating people)

We are hiring additional staff, actually. We're also working to improve our systems and services, as well as offer additional self-help options for our players, so that the queues do not become as impacted. To believe that these changes occur swiftly - no matter how much money you throw at them - is a stance borne of misinformation.

Q u o t e:
we should devote some capitol in improving our security process and costumer service, instead of having to hire people to swarm the forum like voltures as deversions......we will hire people that can take costumer issues as a means to give candid fead back and better our company"

You are correct in that candid and constructive feedback is useful; we certainly welcome it. Hostility and rabble rousing is significantly less so and can border on trolling. Unless they are posting in Blizzard blue, no one was hired to post here. The sentiment that we hire yes men to populate the forum is not only ridiculous, but I consider it trolling and it is wholly unwelcome. I'm sorry that it is so unbelievable to you that these players disagree with you, but their opinions are their own.

We invest effort, capital and resources in improving education as well as security measures. The simple fact is that there's a line where our security measures cannot cross. Beyond that line is where our players must assume responsibility for their own account and system security.

Q u o t e:
believe me.....all the links and stickys have been read, that is the problem.....eveything is directed towards, "go here and look at that, go there and read this, look over there and it will tell you what to do"
and you know what....that is fine in some situations.....

We don't like referring players elsewhere, but we are not in a position to field these issues directly and providing that guidance is the best way for us to help. It is effective and helpful in this situation, in fact, should the audience be receptive to the message. Indeed, it has proven its value and effectiveness in providing assistance over and over again.

Q u o t e:
that is what i rememeber about today

I'm sorry to hear that you seem willing to give up before you give our staff a chance to help =(. It's worth keeping in mind that there are multiple avenues via which you can get assistance regarding most issues. For example, an unauthorized Authenticator can be removed via email, telephone or our Technical Support forum.

While I understand that it can be frustrating to make contact with our Account Services staff currently, that message has nothing whatsoever to do with the false assertion that Blizzard Entertainment has been compromised.