My Account has been Hacked

Q u o t e:
My account has been hacked, I've had a friend verify it. I was in Blackrock mountain to do the instance Lower Blackrock spire for the achievement. This is when i started to get randomly disconnected. I thought maybe it was just internet issues. Then after having to force quit the WoW program I tried to log back in and was asked for an authenticator number, but i don't have an authenticator. So i contacted my friend on a separate program and asked him if i was online right now. He said that was and hat i was in Hellfire Ramparts. I would very much like my account back before anything gets vendored. Thank you and I hope this can be resolved soon.

It is imperative you find out how they got ahold of your information, or this will continue to happen.

Damages have been done, but those are recoverable in most cases.

I'd like you go go over the security bits in the information below. Also, emails can also become compromised, it's possible that is one way they can get in as well.

Also, please check your email for a new password - and see if you can log in.


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If an account has been merged to a Battle.net, or if an email has been changed, or an authenticator added to the account (not the player's own) one of your first stops is going to be Billing. They need to get those sorted out first so the rest of the processes can continue.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283

Now, it's very very important to figure out where the security breach occurred. If they CAN get back in, they WILL be back. That, unfortunately, you can count on.

These two stickies should prove helpful.

Computer Security Recommendations
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

Account Compromise Info Center
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109

I do wish you all the very best on a speedy recovery.

Q u o t e:
Ok I was able to log in again thankfully. thank you so much for settling that. Now here's the big issue, My backpack was emptied and all my gold was mail somewhere, i had somewhere around 2100 gold. My friend told me that I'm supposed to send an e-mail for things like this? If so what would be the proper e-mail addresses?

Just file an ingame petition and a compromise investigation can be started.