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Account suspended after being hacked!

Forum Avatar
Nitez
#0 - May 20, 2010, 4:49 a.m.
Blizzard Post
I am not posting from the suspended account. The account has the characters Nites(67 rogue), Nitez(80 paladin), Nitezdrain(80 Warlock), and Nitezknight(80 DK) on the US server Magtheridon.

Last night my account was compromised, and an authenticator was placed on it against my will. Thankfully a very helpful blizzard employee on the phone today(Elmer H!) was able to remove it for me. Unfortunately, my account is still suspended and I am unable to log in until saturday.

My account has been suspended for "Abuse of the Economy," and "one or more of the characters on the account were identified exchanging, or contributing to the exchange of in-game property for "real-world" currency."

Is it possible for the suspension to be lifted? I would really like to get back online so I can do some arena on my warlock or something while I wait for my main to be restored. Preventing honest and legitimate customers from playing the game after being hacked is just adding to the frustration that I already feel.

I already sent an email, I just wanted to see if it were possible. Thanks for reading!
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Auryk
#1 - May 20, 2010, 4:57 a.m.
Blizzard Post
Sometimes characters on a compromised account will be used for malicious activities, Nitez. When this happens, the account to which these characters belong may be suspended, banned, or locked for exploitation. It is absolutely able to be uplifted, if this happened.

If your account was penalized for actions which occurred while it was compromised, the appropriate recourse is to contact our Account Administration department as soon as possible. Our AA representatives may be reached by email or by web form.