Another Account Hacked/Authenticator Thread

Q u o t e:
My account has been hacked. ALL of my characters are gone from all my main realms.

I've lost everything. I don't even think they transferred any of my characters. Just deleted them. I can't submit an in game ticket due to an Authenticator issue.

I'm working on securing my computer as we speak. Any help would be fantastic. There is ALOT of stuff missing.

This account? If this one - that's not on there any longer, looks like they removed it themselves - however....it is under a temporary suspension due to the activities they were indulging in with the account while they had control. Looks like a password reset has already been sent, you may wish to check your email to see if that has arrived.

Q u o t e:


Yes it is this account. I had a corehound pup on the ONE character I could find. I have been unable to turn up any infection at all on my computer.

No key loggers, no spyware, no virus'. I don't know if my computer is secure or not.

I'd go over this sticky quite carefully.

Computer Security Recommendations
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509

Remember when you scan - update your scanner immediately prior to running, and I also recommend having the launcher up with a bit of gibberish in the fields.

Malware isn't the only way this happens, social engineering and phishes run a close second, but it's something you need to be just as sure as you can about.

We try to restore a player as much as possible - although restorations can never be guaranteed.

It's important to follow steps in order, secure - report - etc.

Malware isn't the only way they can get your information, but it's quite common. Social engineering is also prevalent through fake ingame tells, email phishes.

Reusing the same pass/ID combo ANYWHERE else - especially websites is dangerous.

I recommend everyone use an authenticator, it's another layer of security.

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109

Q u o t e:
Bumping back to front page.

No reason to bump this, Dazzma.

Did you look over the security stickies and start following the outlined steps?

Q u o t e:
I've bought the authenticator, my main issue is how to secure my account if nothing is coming up on scans?

There has to be some way.....I'm not stupid enough to go to sites and log in/out, I've changed my password directly from Blizz's site and my facebook is set to totally private with no personal info on there (I barely even use it).

Security can be the most daunting part of this, especially if you've no clues where the intrusion may have come from.

An authenticator is a great step and will likely keep you safe - but if you have unidentified malware lurking somewhere - WoW information isn't all these thieves will steal if given an opportunity.