RAF issues - Blue Tracker

#0 - May 16, 2010, 4:46 p.m.

Hello

I recently liberated a friend of mine from another mmorpg (and he is thankful for that) through the RAF program. I sent him the RAF email, he downloaded the digital version, gave it a shot and promptly when to best buy to upgrade his account. He also purchased a 60 day game card.

Here is the issue, on the RAF page it says the accounts are linked, but that his account is still in trial. I know it is not in trial because I gave him a small amount of friend gold to get him started along with a few pieces of low level crafted gear.

We are unable to summon each other, he is not getting the 300% xp bonus, and to be more selfish, I do not have my rocket. Any help would be appreciated.

Thank you.

edit: deleted the names out of the post

Aredek

#6 - May 16, 2010, 5:10 p.m.

It sounds as if your friend created a new account rather than upgrading the account created using the Recruit-a-Friend key contained within the e-mail. If you call our Billing Department, though, they'd be happy to help link the accounts for you. :)

Billing and Account Services

Live Representatives are available every day from 7:00 AM to 8:00 PM PDT

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283

Aredek

#12 - May 16, 2010, 5:17 p.m.

I'm afraid not, Catixx. You'll need to wait to speak with an Account Services representative just like everyone else. My apologies for any delay.