Being asked for an Authentication code.

#0 - May 18, 2010, 8:44 p.m.
Blizzard Post
When logging into my Battle.net account i am being asked for an authentication code when i have not attached one to my account.
#3 - May 18, 2010, 8:58 p.m.
Blizzard Post
If an account has been merged to a Battle.net, or if an email has been changed, or an authenticator added to the account (not the player's own) one of your first stops is going to be Billing. They need to get those sorted out first so the rest of the processes can continue.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]
    Players in Australia should call 1-800-041-378
    Players in Singapore should call 800-2549-9273
    Players in Chile should call 1230-020-5554
    Players in Mexico should call 001-888-578-7628
    Players in Argentina should call 0800-333-0778
    All other international players should call: (949) 955-0283


Now, it's very very important to figure out where the security breach occurred. If they CAN get back in, they WILL be back. That, unfortunately, you can count on.

These two stickies should prove helpful.

Computer Security Recommendations
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

Account Compromise Info Center
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109

I do wish you all the very best on a speedy recovery.
#5 - May 18, 2010, 9:56 a.m.
Blizzard Post
Q u o t e:
Kind of annoying, i have to wait for an email.. Called the Australian number, and they are closed, thought they might have a couple people on call for Australian peek time.


The number is to save you the cost of the call - calls all go into the same offices and are on the same times.
#9 - May 18, 2010, 10:08 a.m.
Blizzard Post
Q u o t e:
Yeah, i wish i had one now, but i was one of them guys who thought it would never happen to them :P, when i get access to my account ill be buying one :P


Have you found the source of this compromise, Viz?

If not - they WILL be back. Sadly, that's one thing you can count on.