Account closed!!!

#0 - May 18, 2010, 7:18 a.m.

I wes reading my email this morning and found one from blizzard account servises saying that my accound was closed. This is what the email said:

This account was closed because one or more characters were identified exchanging, or contributing to the exchange of, in-game property (items or gold) for "real-world" currency. This exchange process negatively impacts the World of Warcraft game environment by detracting from the value of the in-game economy.

Even if this behavior is the result of a third party accessing the account instead of the registered user (for example, a friend, family member, or leveling service) then the account can still be held responsible for the penalty because of the impact it had on the game environment.

We've found the above behavior is many times directly related to groups responsible for compromising World of Warcraft accounts; we take these issues very seriously. To better understand our position against exploitative activity and the risks involved, please review this article: http://www.worldofwarcraft.com/info/basics/antigold.html

The exploitative activity that took place on this account violates the World of Warcraft Terms of Use. We ask you take a moment to review these terms at http://www.worldofwarcraft.com/legal/termsofuse.html.

Any recurring subscriptions on this account have been suspended to prevent further monetary charges.
For any disputes of this action, please visit the Exploitative Activity FAQ and Contact page here: http://us.blizzard.com/support/article/exploitfaq

Regards,
Blizzard Entertainment
www.worldofwarcraft.com

and i have never bought ot intend to buy wow gold or leveling or items. EVER IN THE 2 YEARS I HAVE PLAYED.
only me and my brother play the account and neither of us payed for any items, gold or leveling services.

then i had my brother try to log into the game and see what happens and it asked for an authincator code and we dont have one anymore and havent hade one for some time. so now i am thinking that we may have been hacked and the people who hacked us did the accused crimes and now we are being blamed for it.

has this ever happened to anyone. and is it normal for blizz to put an authincator code on ya account when it is closed or has someone hacked me?

Please help me with this problem

Orlyia

#21 - May 18, 2010, 8:37 p.m.

Flat - I'd need a character name/realm on the account in question to look into this further.

If an authenticator was added, however - does sound like you've been compromised.

I'm going to post the fuller version of the instructions below.

------------------------------------------

If an account has been merged to a Battle.net, or if an email has been changed, or an authenticator added to the account (not the player's own) one of your first stops is going to be Billing. They need to get those sorted out first so the rest of the processes can continue.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]

Now, it's very very important to figure out where the security breach occurred. If they CAN get back in, they WILL be back. That, unfortunately, you can count on.

These two stickies should prove helpful.

Computer Security Recommendations
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

Account Compromise Info Center
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109

I do wish you all the very best on a speedy recovery.