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Authenticator Added without my permission

Forum Avatar
Totemjah
#0 - May 16, 2010, 12:28 p.m.
Blizzard Post
When I woke up this morning and tried to log in, there was an Account Authenticator added to my login screen. I have never added an authenticator to my account at all. Please help my get back into my account! I don't get much time to play and any wasted time like this is very frustrating to me! Thank you very much!
Forum Avatar
Aredek
#5 - May 16, 2010, 2:32 p.m.
Blizzard Post
In most cases where a player reports an account as compromised within a month or two of it occurring, we are able to restore most (if not all) items, characters, and gold lost as a result of the compromise. If you recover the account and bring the compromise to our attention by opening an in-game petition, it is extremely likely that we will be able to restore your losses.

I encourage you to take a few moments to review the following resources for more information on how to secure your computer, identify phishing scams, and recover your account:

What to do if Your Account Has Been Compromised
http://us.blizzard.com/support/article/30796

Account and Computer Security:
http://us.blizzard.com/support/article/30794

How to Identify Fake or Phishing Emails:
http://us.blizzard.com/support/article/25133

Fake E-mails from "Blizzard Entertainment":
http://forums.worldofwarcraft.com/thread.html?topicId=965511383&sid=1

To request Authenticator removal, please contact our Billing Department by phone or create a post on our Technical Support Forum (http://forums.worldofwarcraft.com/board.html?forumId=11110&sid=1).

Billing and Account Services
    Live Representatives are available every day from 7:00 AM to 8:00 PM PDT
    For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
    • Players in Australia should call 1-800-041-378
    • Players in Singapore should call 800-2549-9273
    • Players in Chile should call 1230-020-5554
    • Players in Mexico should call 001-888-578-7628
    • Players in Argentina should call 0800-333-0778
    • All other international players should call: (949) 955-0283

If you have any questions, please let us know.