#22 - May 14, 2010, 6:39 a.m.
I'm sorry, Cetrini, this appears to be one of those cases where I will be unable to give much information. From what I can see a secondary e-mail was sent on the 12th.
Though mistakes do happen from time to time there are times when further investigation only serves to verify our original findings. I'm sorry, Cetrini, but your brother will need to continue his dialog with our Account Administration department.