Is it that hard?

#0 - May 5, 2010, 8:10 p.m.

I have been trying to get rid of my authentication code for 4 days now. My phone broke so i cannot even get it off myself. So i tried phoning. Always busy... 4 days straight calling every hour during open times. Always busy. I have emailed them. They never responded, only with the automated one. And once i finally got ahold of them they said i need to fill out a identification sheet. We filled it out and its been a day now and its still not off. So i tried phoning again. Nothing but busy.

Auryk

#5 - May 6, 2010, 6:37 a.m.

I think you may want to look over the following Account and Computer Security Support Article, Bloodfanthom: (http://us.blizzard.com/support/article/30794).

That should provide you with some useful tips on how to ensure your computer security is up to day. Once you have done that, I would then suggest requesting a password reset: (https://us.battle.net/account/support/password-reset.xml). This will ensure that you are the only one with access to your account.

After that step has been completed, I would go back to the step that you successfully accomplished today, and have the authenticator, once again, removed from your account. This time you will have your computer and account security backing your efforts, and should not have to worry about it getting compromised immediately.