Ticket Disappeared and authenticator help

#0 - May 8, 2010, 8:32 p.m.

So last week Sunday I got hacked and lost many items, so I changed all my passwords, and I put in a ticket on this character on Thursday (when I found out I got hacked). I log back in today and my password has been reset (but not changed), to see that after my ticket has been escalated for a day, it disappeared. Is Blizzard still processing it?

Also, I ordered an Authenticator right after my password reset, and I am wondering if it really sent. It says a few minutes, but it's been about maybe 10-15 minutes. I have an LG shine and I completed the order to where the window comes up to where it is processing my order, and text saying an SMS will be sent in a few minutes. Is it on the way and I am just being extremely impatient, or was this lost as well?

Thanks for the help!

Aredek

#4 - May 8, 2010, 9:21 p.m.

Hey there, Akaysha.

Your petition was closed; however, the necessary information was forwarded on to our Investigators for further review. It is currently in their queue and will be addressed as soon as possible. If you haven't already done so, please take a few moments to review the following threads for more information on the security and recovery processes:

What to do if Your Account Has Been Compromised
http://us.blizzard.com/support/article/30796

Account and Computer Security:
http://us.blizzard.com/support/article/30794

As for your Mobile Authenticator purchase, I believe you should have received the SMS message by now. If you haven't, please contact our Mobile Services partner, Echovox, to request further assistance. They can be reached using the following webform:

http://mobile.blizzard.com/us-en/support-cust.html

Aredek

#8 - May 8, 2010, 9:30 p.m.

Q u o t e:

thank you very much! So that means, since they have my information I do not need to send another ticket?

Yep!

Aredek

#10 - May 8, 2010, 9:31 p.m.

Q u o t e:

I called the line (888-722-8035) and they say open Monday-Friday

Oh! Our Billing Department can be reached using one of the following numbers:

Billing and Account Services

Live Representatives are available every day from 8:00 AM to 8:00 PM PDT

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283