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Need a Blue to help me... still need answers

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Bloodorchid
#0 - May 7, 2010, 9 p.m.
Blizzard Post
I had another post up yesterday, however since my last, I have received no updates.

I am wondering if a Blue could check if it was my log in attempts that locked out my authenticator yesterday.
I believe that my Key Fob has become un-synced to my account, as when I tried logging in yesterday, I kept getting the invalid info message, even though it was all entered correctly.

Now, my authenticator is locked out. (after having tried to log in about 5 times and going to account management to remove and re-add it - or attempt to) I called billing, but could not wait on hold longer than 45 mins, as I had places to go.
I will call back tonight to unlock it... BUT... before I do, I want to make sure that a un-sync is the problem.

If you read my prior post, 3 scans were run, all clear, with log in open and gibberish.

Malwarebytes
Spybot
Super Anti Spyware

No changes were made to my account, confirmed by Malkorix, and by myself after checking my registered e-mail for any messages.

I am PRETTY sure it is a Key Fob issue, but would like to be 100% sure...

Please help!
Thank you
Blood

P.S. This is the account in question...
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Malkorix
#6 - May 8, 2010, 12:25 a.m.
Blizzard Post
Q u o t e:
got through...finally,,,, heres hoping!


I'm glad you could get through, 'Orchid. Hopefully you'll be able to remain on the line today until a member of our staff can reach you and work through things step by step over the phone.

I've checked everything I can think of on this end, and all I've turned up is that this is highly unlikely to be an account compromise, nor does your password information appear to have been reset anytime recently.

I truly wish you the best of luck, and I hope we're able to lend a hand.

Oh! One other possibility occurred to me. If you are in a household with multiple Authenticators - is there any chance that you are accidentally using someone else's device? Naturally, that couldn't be tested until after your account is unlocked. I'm just trying to think of every possible angle.