Battle.net Authenticator Product Key

#0 - May 14, 2010, 2:53 p.m.

I keep on trying to log into my WoW account, but I keep being asked for the Battle.net Authenticator Product Key. I don't know why this started happening, probably because I was hacked (I never gave out my password at anytime). I don't have access to a cell phone to get a generator and blizzard did not send me an email about any of this. Could someone please help?

Aredek

#6 - May 14, 2010, 4:20 p.m.

I encourage you both to review the following articles for more information on computer security and account recovery:

What to do if Your Account Has Been Compromised
http://us.blizzard.com/support/article/30796

Account and Computer Security:
http://us.blizzard.com/support/article/30794

Pay particularly close attention to the following portion of the What to do if Your Account Has Been Compromised support article:

Q u o t e:
Are you are being asked for an authentication code when logging into the game client or Account Management, but did not personally associate an Authenticator with your account?

If so, an Authenticator may have been maliciously associated with your account by an unauthorized party. Please contact Billing & Account Services to regain control of your account and remove the unauthorized Authenticator. Billing & Account Services representatives are available 7 days a week from 8:00 AM to 8:00 PM PST and may be reached by phoning 1-800-59-BLIZZARD. International customers may also use the numbers listed here:

http://us.blizzard.com/support/article/20606

If you have any questions, please let me know.

Aredek

#7 - May 14, 2010, 4:22 p.m.

Q u o t e:
I also got my account in trouble and i cant loggin because it ask me for authenticator key. I cant call blizz because im in Chile and my home phone is lock for international calls.
Anyway i mail billing@blizz and still wait some kind of answer.

So...do u know how long this can take until i got my account back? this is the second day and im afraid i'll lost my arena partners if i dont log soon...

ty

Are you able to call our Billing Department using our Chilean number, Carmina?

1230-020-5554

Aredek

#9 - May 14, 2010, 5:14 p.m.

Q u o t e:
No i cant call. The first 4 numbers (1230) are from an international carrier and my phone is locked for those calls.

I'll try with email adding my ID scanned and CD-Key (should i put the classic WoW cd-key or Wotlk?)

ty

You may want to complete the following form, scan it along with 2 forms of identification on this list, and e-mail it to our Billing Department, Carmina. Please be sure to indicate exactly what has happened and why you are unable to call. I'm unable to guarantee anything, but that would probably be the best way to request assistance with this issue.

http://us.blizzard.com/support/article/BNETTOUFORM

Aredek

#11 - May 14, 2010, 5:17 p.m.

Q u o t e:
This form, Aredek?

http://us.blizzard.com/support/article/BNETTOUFORM

That's the one!

Thanks, Pahanda. :)