Character Restoration Process

While I am not going to be able to go into too much detail regarding our log searches, Wahatts, I can tell you that when we are looking at a compromised account, we try to verify any transactions that were made during that period and reverse them. In addition to that, we will seek to repair any damage that was done while the account was compromised.

Things you can do, or rather not do in this case, would be to transfer your character (or use any other paid services) until you receive your results from the investigation. While you are welcome to continue playing the character(s), using any of the paid services can have a potential of interfering with the restoration process.

As for the time frame: I can assure you that we have representatives in each of our Support Departments seven days a week. That being said, I believe restoration times are running roughly 5 days, after they have been forwarded up. This is only based off of the information available to me, and is by no means a guarantee of the timeframe your restoration may take. Please understand that each investigation is different, so individual investigations may take more or less time than that. Also, the wait for a completed investigation can fluctuate substantially based on the number of requests submitted to the queue in a given period of time.