Can't change my password now

#0 - May 9, 2010, 11:01 a.m.

Recently I changed my password once[I can't log in Battle.net account,So I change it from this website:http://www.worldofwarcraft.com/loginsupport/]
And I change it Successfully,here is the E-mail BLZ sent me:
Hello Fred,

This is an automated notification regarding the recent change(s) made to your Battle.net account: [email protected].

Your password has recently been modified through the Account Management website.

*** If you made this password change, please disregard this notification.

However, if you did NOT make any changes to your password, we recommend you contact Blizzard Billing & Account Services for assistance keeping your account as secure as possible.

For more information, click here for answers to Frequently Asked Questions or to contact the Blizzard Billing & Account Services team.

Account security is solely the responsibility of the accountholder. Please be advised that in the event of a compromised account, Blizzard representatives typically must lock the account. In these cases the Account Administration team will require faxed receipt of ID materials before releasing the account for play.

Sincerely,
The Battle.net Account Team
Online Privacy Policy

But today when I tried to changed my password,it said my E-mail and my Name were not exist[Same as before]
Errrr,any Admin can help me out?

Aredek

#5 - May 9, 2010, 4:26 p.m.

Hrm. I do not see any reason why you would be unable to do request a password reset, Israphel. Are you able to log into http://us.battle.net and change your password using the "Change Password" link near the top of the page?

Aredek

#7 - May 9, 2010, 4:38 p.m.

Oh, the Authenticator. Roger that. I encourage you to call our Billing Department in regards to this issue or create a thread on the Technical Support Forum (http://forums.worldofwarcraft.com/board.html?forumId=11110&sid=1) indicating that your account was compromised and an Authenticator was added. Our Billing Department can be reached using one of the following numbers:

Billing and Account Services

Live Representatives are available every day from 8:00 AM to 8:00 PM PDT

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283

While you wait, please take a few moments to review the following threads for more information on how to secure your computer and identify phishing e-mails:

Account and Computer Security:
http://us.blizzard.com/support/article/30794

How to Identify Fake or Phishing Emails:
http://us.blizzard.com/support/article/25133

Fake E-mails from "Blizzard Entertainment":
http://forums.worldofwarcraft.com/thread.html?topicId=965511383&sid=1