Lost Authenticator Help

#0 - May 14, 2010, 1:11 p.m.
Blizzard Post
So my daughter had her way with my iPhone...yada yada yada...I am now out an iPhone that had my mobile authenticator on it. /sigh

I got a new iPhone and a new authenticator and during that process I began dialogue with a Blizzard rep (I will spare his name since he did nothing) to get my new authenticator synched up with my battle.net account. I have re-opened a new ticket in hopes a different blizz employee can actually help.

My reason for posting is has anyone else had this problem that can offer my advice on what I need ready so I can get this issue finally resolved. I know I need my account info and original cd key but any other advice would be most appreciated.

Thanks!
#4 - May 14, 2010, 2:46 p.m.
Blizzard Post
I'm afraid that there are only two methods by which we can remove a legitimate Authenticator from an account, Raegar. You must either call our Billing Department or complete and fax the following form:

http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26361

If you would like to call our Billing Department directly, please call using one of the following numbers:

Billing and Account Services
    Live Representatives are available every day from 7:00 AM to 8:00 PM PDT
    For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
    • Players in Australia should call 1-800-041-378
    • Players in Singapore should call 800-2549-9273
    • Players in Chile should call 1230-020-5554
    • Players in Mexico should call 001-888-578-7628
    • Players in Argentina should call 0800-333-0778
    • All other international players should call: (949) 955-0283

If you are given the "all of our representatives are currently assisting other customers" message, our queue is currently full. Because we have a large number of representatives consistently answering the phone, spots within the queue are freed up quite often. To put yourself in the best position to enter a vacant spot in the queue, please try hanging up and pressing redial each time you hear the aforementioned pre-recorded message.

We appreciate your patience and hope to assist you with this issue as quickly as possible.