Very poor customer service-

#0 - May 10, 2010, 5:02 a.m.

So, I will start of by explaining my discomfort with blizzard, and or the GM’s who responded to my ticket.
Here is my problem: Sunday May 9, 2010, with my guild’s 10 m we did an achievement run for the

Mounts in Icc, I wasn’t present for the first wing or Dream walker, We did the achievements for Sindra

Rot Fester Putri BPC and Queen, and the LK, here within lies the problem, during the last part of LK

My internet c%%#*d out and I disconnected my group received the achievements but I did not, so

I contacted a GM via a ticket and I received a response, the GM said they don’t have the power to

Grant achievements and I have to be present during the kill, and good luck next week.

I was PRESENT during the whole fight, and to be DC’ed during the last part is hardly my fault? I can

Understand GM’s being not able to grant me the achievement but isn’t there some sort step?

He could off taken to do this for me? I feel like he left me off by saying “no I won’t do anything GL next

Week buddy” I feel I have been serviced poorly here. When I was hacked, the gms were speedy at

Getting my stuff back. but this..Is a real fail in customer service, no comfort no other steps to take,

Ya gl next week buddy” I don’t care” is what I feel this gm has told me, and just to clarify next week is

HERIOC lich king, I don’t want to be the third wheel of my group by saying “O GUYS I need NORMAL”

As a person who works in retail, more specific a cashier I end up dealing with a lot of crap, and I stand
There with a smile, trying my best to make them happy, did blizzard stand there with a smile for me? No
They gave me the finger, im really, really disappointed in blizzard and or the gm’s. To me granting 2

Achievements which I earned should not be a hard task, I really hope blizzard will fix this issue

To prove my point this is the screenshot
http://yfrog.com/elzuliscreeniep = when my group received the achievements
I hope this can be resolved for next week, as I plan to finish my ICC 10 achievements

Vrakthris

#2 - May 10, 2010, 5:21 a.m.

I'm sorry, Zulimurah, but not being able to grant you something that you do not entirely qualify for isn't considered bad customer service.

We always try to assist whenever possible but not all requests can be granted. I understand that you were there for the majority of the encounter but you technically weren't for when it counts, at the kill. Even if you did qualify for the achievement we simply are unable to grant it.

Q u o t e:

Week buddy” I feel I have been serviced poorly here. When I was hacked, the gms were speedy at

Getting my stuff back. but this..Is a real fail in customer service, no comfort no other steps to take,

Ya gl next week buddy” I don’t care” is what I feel this gm has told me, and just to clarify next week is

It is a bit disconcerting that you seem to appreciate that we were able to help you recover the lost items/gold/characters when you allowed your account to be compromised but you dismiss our inability to grant you something that you were unable to earn, something fairly arbitrary compared to the lost items of a compromise as "not caring".

As someone who works in retail, Zulimurah, I would hope that you realize the difference between not caring and simply not being able to grant a request.

In either case, if you wish to provide your feedback to how your petition was addressed you'll want to write to [email protected].

Vrakthris

#11 - May 10, 2010, 5:48 a.m.

Q u o t e:
"Can't" and "won't" is not a huge difference in WoW.

I beg to differ, there is a huge difference between can't and won't. Can not means that either a Game Master or above does not posses the ability to do something. It also means that we have policies in place that prevent us from doing so.

Will not generally means that they can bot choose not to.

Q u o t e:
GMs "can" do almost anything in game.

You are grossly mistaken, Akoto.

Q u o t e:
Sometimes you may get a GM that will do something and a different GM will not. It used to be more common before you could trade boss loot.

Again, mistaken. There may be times when you submit a petition that the request isn't completely clear or some information was not available or simply a mistake occurs. If you disagree with the response you receive it is best to write to the feedback address, not continue to submit petitions.

Akoto, I should answer a question you asked early. You asked, and I'm paraphrasing so let's not get into a debate that you never said this exactly how I am phrasing it, how could those players who regularly post here speak for Blizzard. The answer is, they don't speak for us but they have been here long enough to have seen a great many of our responses and so they are familiar with our stances, policies and our capabilities.

Vrakthris

#12 - May 10, 2010, 5:51 a.m.

Q u o t e:

I have personally had situations where I was DC's but got credit for a kill, so it can happen.

In some situations the credit will still be awarded, it depends on the circumstances and the achievement.

Vrakthris

#15 - May 10, 2010, 6:06 a.m.

I am sorry if that is the perception you have had, Akoto, our staff continues to work to make sure that all responses remain consistent. Though there may be the occasional error I think you'll find your overall perception will get better. :)

Vrakthris

#19 - May 10, 2010, 6:28 a.m.

Q u o t e:
I did qualify for them, look up my raid ID,look up the amoury, ask the group members, im not lying,

I didn't say you were lying, Zulimurah. I said you did not qualify for the achievement. You stated yourself you disconnected before the kill. The achievement in question requires you to be online and present for the kill in order to receive the achievement. I'm sorry but you did not fulfill the requirement.

Q u o t e:

as a broken return,if your product is faulty you give your customer a working product,you don't slam them out with a "no" buy another one.

I'd avoid trying to apply an appliance association with this product or what happened. They simply don't compare. The fact of the matter is you disconnected, if your entire raid disconnected this would be a moot point as none of you would have made the kill and could have done the encounter again. That didn't happen though, only you disconnected and therefore did not qualify for the achievement.

What the issue is here if you would have benefited if qualifying for the achievement would have worked differently I'm sorry but the achievement requiring that you are online and present at the kill does not indicate that the product is broken, it just isn't working the way you may have liked it.

Q u o t e:

I can understand if GM's are powerless to grant my wish, but the fact of the matter was,I was there 99% of the fight. I am also aware of my wow amoury not showing up with my achievements,wisp me in game,I'll prove myself.

I'm not certain what the Armory page has to do with anything but you don't need prove yourself, Zulimurah. No one is disputing that you were there 99% of the time but as the saying goes close only counts in horseshoes and hand grenades. You needed to be there 100%, unfortunately that wasn't possible this time around. I hope your group will run it with you again, perhaps after you all complete the Heroic next week.

Vrakthris

#44 - May 10, 2010, 10:41 p.m.

Unfortunately I think it's time for this thread to be locked. Thank you all who participated in the discussion.