Have Authenticator but still getting hacked

#0 - May 9, 2010, 7:51 p.m.
Blizzard Post
It all started Thursday morning.
I don't know how or why.
I've ran anti virus, and spy-ware and Trojans and the like and they haven't found anything.
I've un-installed my cure client too.
I never went to any of those blasted websites, and never gave out my personal information.
What can I do to stop this, the authenticator isn't working and I've changed my password as well but some how the hacker still keeps getting back into my account. v.v
#18 - May 9, 2010, 9:26 p.m.
Blizzard Post
If you don't mind me asking, Bahadi, what has led you to believe that your account is still being accessed by a malicious party after the Authenticator was added to your account?
#20 - May 9, 2010, 9:41 p.m.
Blizzard Post
Ah, I see. I'm happy to say that your account is not being accessed by the malicious party; they are simply requesting password resets. It sounds as if your e-mail address may have been compromised, so the malicious party is requesting a password reset, accessing your e-mail, and completing the verification. I strongly encourage you to secure your computer and then create an all-new registered e-mail address used solely for the World of Warcraft and Battle.net.

For more information, I suggest reviewing the following resources:

Account and Computer Security:
http://us.blizzard.com/support/article/30794

How to Identify Fake or Phishing Emails:
http://us.blizzard.com/support/article/25133

Fake E-mails from "Blizzard Entertainment":
http://forums.worldofwarcraft.com/thread.html?topicId=965511383&sid=1

Let us know if you have any questions.
#24 - May 9, 2010, 10 p.m.
Blizzard Post
As long as you included the account name or the name of the character and realm, we should be able to locate your account easily without any issues whatsoever. So please, feel free to change your registered e-mail address once you are certain your computer is secure.
#26 - May 9, 2010, 10:09 p.m.
Blizzard Post
It sounds as if the Mobile Armory is simply a bit delayed when it comes to updating your character list. It's likely that the characters which are appearing are the same characters you deleted earlier.