#0 - May 5, 2010, 10:13 p.m.
Assists with: billing issues, password recovery, paid services, subscriptions, payment issues, account management, etc
Hours: 7 AM to 8 PM Pacific Time
How to contact:
- Phone: 1-800-592-5499
- Argentina: 0800-333-0778
Australia: 1-800-041-378
Chile: 1230-020-5554
Mexico: 001-888-578-7628
E-mail: billing@blizzard.com
Web form: https://us.blizzard.com/support/webform.xml
Contact page: http://us.blizzard.com/support/article/contactbilling
International contact page: http://us.blizzard.com/support/article/international
Technical Support
Assists with: installation, patching, troubleshooting, technical problems while starting and/or running the game, etc
Hours: 7 AM to 8 PM Pacific Time
How to contact:
- Phone: 1-800-592-5499
E-mail: wowtech@blizzard.com, macsupport@blizzard.com
Web form: https://us.blizzard.com/support/webform.xml?
Technical Support Forum: http://forums.worldofwarcraft.com/board.html?forumId=11110&sid=1
Mac Technical Support Forum: http://forums.worldofwarcraft.com/board.html?forumId=11111&sid=1
Contact page: http://us.blizzard.com/support/article/technical
International contact page: http://us.blizzard.com/support/article/international
In-Game Support
Assists with: harassment investigations, item restoration, compromise restoration, quest issues, stuck characters, etc.
Hours: 24 hours a day, 7 days a week
How to contact:
- In-game petition
E-mail: wowgm@blizzard.com
Contact page: http://us.blizzard.com/support/article/ingame
Account Administration
Assists with: investigating account actions and disputes, etc
Hours: 24 hours a day, 7 days a week
How to contact:
- E-mail: wowaccountadmin@blizzard.com
Web form: https://us.blizzard.com/support/webform.xml
Unauthorized Paid Character Transfer support: http://us.blizzard.com/support/article/transferform
Unauthorized Paid Character Name Change support: http://us.blizzard.com/support/article/namechangeform
Unauthorized Character Re-Customization support: http://us.blizzard.com/support/article/customizationform
Unauthorized Faction Change support: http://us.blizzard.com/support/article/factionchangeform
Unauthorized Race Change support: http://us.blizzard.com/support/article/racechangeform
Contact page: http://us.blizzard.com/support/article/contactaccountadmin
International contact page: http://us.blizzard.com/support/article/international
Forum Moderation Staff
Assists with: reviewing forum "biohazard" reports and sticky requests, investigating forum account actions and disputes
How to contact:
- Biohazard symbol (for posts that violate the forum Code of Conduct)
Email: wowreportedpost@blizzard.com
Forum Code of Conduct: http://www.worldofwarcraft.com/policy/forum-coc.html
Forum Guidelines: http://forums.worldofwarcraft.com/thread.html?topicId=82238231&sid=1