#62 - May 4, 2010, 7:10 p.m.
Q u o t e:
The customer service at blizzard is the worst I have seen in my life. My beef stems from the poorly designed websites and the poorly executed programs. The recruit a friend or family program is layed out so badly that it is easy to screw it up. Blizzards lack of timely customer relations to correct problems on the product side.
I'm sorry if you've found our sites difficult to use. Thousands of players successfully make use of our community site and account management portals every day, and the incidence of issues is fortunately quite small - but what works for one may not be so effective for another and there is always room for improvement. If you feel that they are poorly executed though, and you'd care to provide feedback on your experience with them, then you can do so via email at
[email protected].
Q u o t e:
I have worked in the consumer market for more years than most of you have been alive and customers do not accept the excuses that blizzard wants to make about a poorly designed and executed consumer relations department.
We are working to improve the speed at which we can reach our players, and we also strive to provide world class service once we're in contact with our customers. We welcome constructive feedback, and I'm sorry to hear that you find our customer service lacking. I'm afraid that vague allusions to 'poor service' and sweeping generalizations aren't particularly helpful though. Can you tell me about specific interactions that you've had which might have contributed to this impression? Perhaps I can further mutual understanding.
Also, we are constantly seeking to improve the service we offer, so if you have constructive feedback to offer regarding any service that you've received, you can send a note to
[email protected]
Q u o t e:
I do not know how they define " Soon" but it still is taking me weeks to get a response on a ticket.
It certainly should not take weeks to receive a first response, Angrychef. Current petition wait times
have grown to about a day and a half, though.
Can you tell me the name and realm of the character you've submitted these requests from? I suspect that some misunderstanding might be at work, and I'd like to help get you on the right track if possible.
