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Account UnFrozen; still can't get into game

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Jezebeth
#0 - May 10, 2010, 10:43 p.m.
Blizzard Post
I had some issues with my account this morning (My recurring subscription didn't recur for some reason) that have been fixed. I can log onto my account to get into the forums now but I can't get into the game. When I try to log in the connecting dialog box just sits there. I've deleted wtf, if, and cache folders, but this hasn't helped. Any ideas what else I can try? I'm frustrated.
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Zenlyth
#4 - July 31, 2010, 1:59 a.m.
Blizzard Post
Hiya Jezebeth,

Looks like the credit card that was set up for the reoccurring subscription was removed and your account time has expired. However, you can add a new form of payment here: https://us.battle.net/account/management/wallet.html

If you continue to have trouble after adding a new form of payment you would need to contact billing here:

Account Services
Assists with: billing issues, password recovery, paid services, subscriptions, payment issues, account management, etc

Hours: 7 AM to 8 PM Pacific Time
How to contact:

They are experiencing high call volumes for the time being; if you get a busy dial tone please keep trying. Your patience is appreciated during this time. If you have any further questions please let me know. -Ƹ̵̡Ӝ̵̨̄Ʒ