Didn't buy an authenticator...

#0 - May 11, 2010, 8:26 p.m.
Blizzard Post
Hi. Recently Blizzard finished their investigation of my account after it was compromised a few days ago. I got a couple of emails from them today telling me that everything was fixed. I followed their link and reset my password, but when I try to log on, it asks for an authenticator code. The only problem is, I don't have an authenticator. Any ideas? Thanks.
#2 - May 11, 2010, 8:50 p.m.
Blizzard Post
Q u o t e:
Hi. Recently Blizzard finished their investigation of my account after it was compromised a few days ago. I got a couple of emails from them today telling me that everything was fixed. I followed their link and reset my password, but when I try to log on, it asks for an authenticator code. The only problem is, I don't have an authenticator. Any ideas? Thanks.


The representative that assisted with your recovery, Gavik, also took the liberty to remove the unauthorized Authenticator. Unfortunately, it looks like the removal was just a bit slow. Apologies for any confusion!

Once you're able to log in, please be sure to report any losses to our In-Game staff. Here's a quick guide that will walk you through that process: http://us.blizzard.com/support/article/30807