Account Help, Maybe getting hacked?

#0 - May 9, 2010, 12:59 p.m.
Blizzard Post
So i got up this morning at 4 and was bored and started playing WoW. I got off about an hour and a half ago and i try to log back in and it says i need an authenticator code. I don't even have one which got me bewildered. So i tried to keep logging in and it kept saying i need the code. Then i tried to login on the main site and it said i had the wrong password about 5 times so i changed it and now im back here. I don't know how anyone would have gotten my information or anything.

Any help?
#4 - May 9, 2010, 2:42 p.m.
Blizzard Post
It does sound as if you've been compromised, Jocs. Before you do anything, it is important to identify any security lapses to ensure that when you reclaim the account it is not compromised once again. I encourage you to review the following resources for some helpful tips on how to secure your computer and identify phishing attempts:

Account and Computer Security:
http://us.blizzard.com/support/article/30794

How to Identify Fake or Phishing Emails:
http://us.blizzard.com/support/article/25133

Fake E-mails from "Blizzard Entertainment":
http://forums.worldofwarcraft.com/thread.html?topicId=965511383&sid=1

Once you've done that, please review our step by step guide on how to recover your account:

What to do if Your Account Has Been Compromised
http://us.blizzard.com/support/article/30796

Since an Authenticator has been attached to your account, please pay particularly close attention to the following portion of the aforementioned article:

Q u o t e:
Are you are being asked for an authentication code when logging into the game client or Account Management, but did not personally associate an Authenticator with your account?

If so, an Authenticator may have been maliciously associated with your account by an unauthorized party. Please contact Billing & Account Services to regain control of your account and remove the unauthorized Authenticator. Billing & Account Services representatives are available 7 days a week from 8:00 AM to 8:00 PM PST and may be reached by phoning 1-800-59-BLIZZARD. International customers may also use the numbers listed here:

http://us.blizzard.com/support/article/20606

If calling our Billing Department is not an option, please post on our Technical Support Forum (http://forums.worldofwarcraft.com/board.html?forumId=11110&sid=1) where our representatives will attempt to remove your Authenticator for you as soon as possible.

If you have any questions regarding the restoration process, please let us know.