#0 - May 7, 2010, 11:26 p.m.
I have sent 2 e-mails now regarding my account being sanctioned with a 72 hour suspense, and today I was sent another e-mail with the same auto response rhetoric that I was given yesterday, except now it seems my account has been closed.
I am losing my patience with Blizzard and their lack of customer support. I have been calling the phone for several hours over the past 2 days(not even able to be put hold) and I have even sent an in-game ticket to try to figure out that matter that I am accused of, which, has also been lingering for over 24 hours.
The e-mails regarding why my account was suspended or even closed is so vague that there is no way I can defend myself without first getting actual contact by a real account specialist, and this is proving to me all but simple.
In no way, shape, or form have I ever endeavored in such a dubious act as to buying or selling gold. The irony is that I have an add-on for wow that automatically reports gold sellers. I am growing tired of the lack of the very literal lack of customer care, and if such actions were taken against a customer of any other reoccurring paid merchandising company, they would be met with swift action for refunds or credits to what they had paid for.
In conclusion, the combination of not being to contact any customer support through several different means over 24 hours is inexcusable. My cell phone company, power company, or insurance that I pay monthly are capable of immediate personnel response. In this day and age, there is no reason why Blizzard can not be held to the same standards.
If there was any dubious actions on my bank account, they would have alerted me promptly and asked me to verify any questions they had regarding my account. It seems as though Blizzard takes the callous and illogical path of act first and question if convenient.
*** My players name was nyralathope on the Vek'nilash server. But I am not expecting a sudden rush of help.
