#3 - May 3, 2010, 10:33 p.m.
Q u o t e:
I was a idiot and forgot to remove my authenticator from my account when I restored my iphone to factory settings (it was having problems). Luckily I recorded my US serial number on wordpad in case something like this would ever happen. I need the authenticator removed from my account so that I can logg in.
What should I do blizz? Can you guys remove the authenticator?
Yes, our staff should be able to help your remove your Mobile Authenticator. Since you have your serial number, that makes things a bit easier. You can get in touch with our Account Services staff either via telephone or email to request its removal, and it would be best to provide your serial number when you make your request. While telephone contact is faster, due to a high number of incoming requests, it might still take some time and persistence to get through. Here's that contact information for your convenience:
Billing & Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 8am to 8pm PST
E-mail Support - [email protected]
If you are located in Australia you should use 1-800-041-378 if you cannot get through with the number above.
If you are located in Singapore you should use 800-2549-9273 if you cannot get through with the number above.
Latin American and International callers without access to our 800 numbers may use: (949) 955-0283