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Hacked ---> Ban. Help please.

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Avantera
#0 - May 2, 2010, 5:39 a.m.
Blizzard Post
So, my account was recently hacked using the authenticator scam.
I got that resolved. I was happily playing today. Or so i thought.

I log off for a minute to go do something and when I come back...

I've been banned! I have no idea why. The resulting link tells me to check my email, but there is nothing there. I have no response from blizzard for what or how long I've been banned. I want to get back in, and this is becoming really frustrating.

I have an open GM ticket and emailed administrative services. Can someone on this forum help me? When I got hacked only the forum moderators seemed willing to help me. You guys are awesome!

Thanks,
Aventera (US-Wildhammer)
Ughorilla (US-Wildhammer)
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Aredek
#2 - May 2, 2010, 9:46 p.m.
Blizzard Post
I'll gladly provide you with some information, but I'm afraid that I am unable to provide direct assistance in removing the suspension, Avantera. For starters, I encourage you to review the following threads:

Computer Security Recommendations:
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

Account Compromise Info Center:
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

Particularly, the following portion of the Compromise Info Center:

Q u o t e:
    6.1 My Account Was Banned!

      Sometimes characters on a compromised account will be used for malicious activities. When this happens, the account to which these characters belong may be suspended, banned, or locked for exploitation.

      If your account was penalized for actions which occurred while it was compromised, the appropriate recourse is to contact our Account Administration department as soon as possible. Our AA representatives may be reached by email or by web form.

      [ul]Email: wowaccountadmin@blizzard.com
      Web form: http://us.blizzard.com/support/webform-us.xml?gameId=11


    Should you have any further questions or concerns why compromised accounts may be penalized, please see the following discussion:

Hopefully, our Account Administrators will be able to assist you and restore access to your account as soon as possible. If you have any questions in the meantime, though, please let us know.