Character Update Process?

#0 - April 30, 2010, 4:14 p.m.

I was recently hacked. It seems that everything was restored yesterday and all my toons are good...save one. Everytime I attempt to log in on it I get a message stating: "You cannot log in until the character update process you recently intiated is complete".

If it a residual effect of Blizz restoring my account, it seems odd that the other 5 toons were ready to go withing hours of receiving the emails, but this one isn't. If it is from something player initiated, I don't know what, and I certainly didn't start any "process" that I'm aware of.

Short and sweet...how long until its ready or how do I cancel it?

Syndri

#1 - April 30, 2010, 5:11 p.m.

Did you see this email that was to your registered address, Spy?

Q u o t e:
-----Original Message-----
From: donotreply@blizzard.com > donotreply@blizzard.com
To: << removed >>
Sent: 4/29/2010 10:49:16 AM
Subject: World of Warcraft - Paid Character Transfer Failure

Q u o t e:
1. WHY THIS PAID CHARACTER TRANSFER WAS DECLINED:

This Paid Character Transfer was declined due to one of two reasons:

- You did not recently request a Paid Character Transfer, and the service was requested by another person. It is possible your account has been compromised, or accessed by an unauthorized party.

- You did recently request a Paid Character Transfer, and the method of payment used to purchase the service was declined by our systems.

2. CONTACTING CUSTOMER SUPPORT FOR ASSISTANCE:

If you believe your account was compromised, please submit an in-game petition or email wowgm@blizzard.com. Our support staff will assist you as soon as possible. If you are unable to access your account due to the password being changed, please visit our Login Support site here: http://www.worldofwarcraft.com/loginsupport/

If you requested the Paid Character Transfer yourself and your credit card was declined, please contact Billing and Account Services via telephone at (800)-59-BLIZZ (1-800-592-5499). Please note that Billing and Account Services may be unable to assist with the issue if it is compromise-related.

It looks like an unauthorized party attempted to transfer your character during your account's compromise, but that we caught it and locked it down. I'd encourage you to contact Account Services directly ((800)-59-BLIZZ (1-800-592-5499)) or submit the following form for review: http://us.blizzard.com/support/article/transferform

Syndri

#3 - April 30, 2010, 5:45 p.m.

Q u o t e:
FYI, that phone # is bunk.

The 1-800-59-BLIZZ (1-800-592-5499) number is valid.

My guess is that you're currently receiving a busy message when trying to call in? If so, the reason you're receiving that message is because our phone lines are completely full. This means that all representatives are on the line with other customers and all "on hold" spots are occupied. The good news is that those "on hold" spots free up all the time. If you're willing to spam redial a few times, you're very likely to get through. :)

You can also send an email to billing@blizzard.com in the meantime, and fill out that form. If you're able to get through, calling in will probably prove faster for you.

Malkorix

#27 - May 1, 2010, 8:21 p.m.

Q u o t e:
So, I'm attempting to contact Blizzard via their craptastic 800#. I noticed that 4 months ago, Blizz made a sticky post regarding this but have yet to do anything to fix the issue. I mean, your phone system can't even handle the calls much less the staff. WTF.

That telephone number is your best bet, I'm afraid. And, actually we have improved our staffing levels and systems since that thread was posted - but we still have a long way to go.

In the meantime, please keep redialing until you get into the hold queue. It's best to use a land line to help prevent any potential disconnection issues.