I've been hacked! - Blue Tracker

#0 - April 30, 2010, 7:55 p.m.

I just logged in and found that almost all my gear in my inventory has been deleted, a ton of my crap was put on AH, I had resurrection sickness and I was in the Dalaran bank, had withdrawn stuff from the GB, though I had logged out in IF.

PLEASE HELP ME BLIZZARD!

Syndri

#2 - April 30, 2010, 8:03 p.m.

Q u o t e:
PLEASE HELP ME BLIZZARD!

Our pleasure. :)

First, though, I want you to read through this guide:

What to do if Your Account Has Been Compromised

http://us.blizzard.com/support/article.xml?articleId=30796

It will walk you through everything: how to secure your account (very important!), how to regain access (if necessary), how to report any losses, and what to expect from the restoration process. If you have any questions that aren't covered in the guide, just let me know!

Syndri

#7 - April 30, 2010, 8:15 p.m.

Q u o t e:
Yeah, that's what I did. Thank you so much guys.... I just hope everything will be okay.

We'll work with you throughout this entire process, Sarvam. You just let me know if something comes up—a question or a concern—that I can help shed some light on. :)

Syndri

#9 - April 30, 2010, 8:31 p.m.

Q u o t e:
Alright, well, I have secured my account and submitted a GM ticket in-game, as advised by the page you showed me. Is there any more action required on my part?

Nope! Just patience. Continue going over your account's security, as well. If you want some extra tips and tricks, check out this article:

Account and Computer Security

http://us.blizzard.com/support/article.xml?articleId=30794