RRR Authenticator Locked

#0 - April 30, 2010, 6:07 a.m.

I don't know what is going on.... My account is locked now thanks to the site not accepting my password and authenticator code... I am looking right at the thing and typing exactly what it says but nooo... now im locked out all together.

Over the past couple of weeks it has been happening more and more to me when I try to login I get the error saying I entered invalid information, then after 3 or 4 tries it lets me in... Now im locked out all together.

Any ideas on what is going on?

Yes I am sure my computer is virus/trojan free and I am POSATIVE I have not given my login info to anyone.

Orlyia

#6 - April 30, 2010, 6:54 a.m.

This appears unlocked Mage - but if this is an ongoing issue, that may indicate other things that need to be looked into.

If this is a mobile authenticator, it may have become unsync'd.

If it's a keyfob, it may be developing issues and potentially needs replaced.

This will happen with too many invalid tries in a row, that's a safe precaution in case someone else was trying to get in. Naturally - that's the other issue - if you know YOU didn't have too many invalid tries, that's a pretty good indication someone else has :)