Hacked by Authenticator

To have the Authenticator removed, you will need to contact our Billing Department, Sorintrick. They can be reached using one of the following methods:

Billing and Account Services

• Email: billing@blizzard.com
  
• Web form: http://us.blizzard.com/support/webform-us.xml?gameId=11
  
  Live Representatives are available every day from 8:00 AM to 8:00 PM PDT
  For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
  
  • Players in Australia should call 1-800-041-378
    
  • Players in Singapore should call 800-2549-9273
    
  • Players in Chile should call 1230-020-5554
    
  • Players in Mexico should call 001-888-578-7628
    
  • Players in Argentina should call 0800-333-0778
    
  • All other international players should call: (949) 955-0283

Before you contact them, however, I encourage you to review the following threads for more information on how to secure your computer and report your account as compromised:

Computer Security Recommendations:
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

Account Compromise Info Center:
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

If you have any questions along the way, please let us know.

Q u o t e:
I was hacked yesterday (same issue--someone added an authenticator to my account) and was on hold with Blizz for 1 hour and 9 minutes yesterday...then a message announced that they were having system problems and I'd have to try again later. The call was then disconnected.

Ugh, so depressing :(

Ack! I'm so sorry to hear that, Caoilfhinn. To be honest, that's the first time I've heard of that happening; dropped calls happen from time to time, but I've never heard of our system going down just before someone was about to speak with one of our Representatives. I know it's been frustrating, but I encourage you to continue calling to ensure we're able to assist you as soon as we possibly can.