Cased Resolved (thanks billing staff + SKYPE)

#0 - May 1, 2010, 7:24 p.m.

Hi,

I've made 3 purchases from Blizzard's Online Store approximately 5 hours ago:

1) World of Warcraft Classic Digital game license key
2) 1 month WoW game time
3) 1 month WoW game time

I have entered the activation keys for all 3 products under my battle.net account and apparently, the message displayed on the screen indicated that the activation was recognized. However, as of now, the status (under my Account Management UI) for all 3 products are still pending after more than half a day. This is getting very frustrating and I am not sure why Blizzard store needs more than half a day to confirm an online purchase when e-commerce has been around for more than a decade!

I have sent the 3 order numbers to the sales department but have yet gotten any response. At the same time, I'm unable to call using 1-800-BLIZZARD without incurring additional phone charges on my part. I'd appreciate it greatly if you can look into this matter ASAP.

Aredek

#11 - May 2, 2010, 3:30 p.m.

Q u o t e:
The upgrade does explain that it may take up to 72 hours for payment to process. Level restrictions are removed immediately. Others wait.

The 'pending' you mention? That's from your billing history? That will remain that way until you are actually using the time. It does NOT mean that it hasn't processed - it means you aren't losing that time until you run out of other paid for time. It's paid, in the account and waiting.

If you are waiting for an RAF benefit, you might want to check the RAF pages on the new AND old accounts to be sure they are synced up properly and see if the benefits are already there (in game ones should be immediate, even while still a trial, assuming that they are hooked up properly).

This is all correct. The 'pending' status you see on your Account Management page indicates that the game time has not yet been used, and will not be used until remaining game time (the 10 free days acquired for creating a trial account) has completely expired. Currently, you have just under 100 days' worth of game time attached to the account in question, Poofyfish. :)