Account recovery - Blue Tracker

#0 - May 1, 2010, 1:37 p.m.

How long does it take to regain access to an account once it is found to be comprimized?

I just made this trial account so I could post here as my real wow account was comprimized.

I talked to a person on the phone (I still have his return email but I do not want to be a pain) and he said it should take 24 hours to complete the investigation. It has been 48 hours now and all I recieved in my email is that some character's items where stolen and recovered but the account itself is still locked/banned/close.

I do not want to post my account info here in the forums, but just generally, how long should this take? Should I do anything or just continue to wait? Also, am I still paying or when they close the account, my payment method gets cancelled?

ANY help would be greatly appeciated.

Aredek

#2 - May 2, 2010, 3:01 p.m.

Can you provide me with the name and realm of a character on the account, Lockthis?

Aredek

#4 - May 2, 2010, 4:20 p.m.

Q u o t e:
Sure, one toon is TheOmega on Jaedenar.

Thanks!

It looks as if you may need to call our Billing Department once more regarding this issue, Lock. Alternatively, you could send an e-mail to [email protected] detailing the issue; however, it's possible that this will take a little while longer than a phone call.

Let me know if you have any questions.