Compromised account authenticator added

Hey there, Penguinman. I'm very sorry to hear that you're having difficulty accessing your account. Unfortunately, this is a very common trend: in many cases of compromise, an unauthorized party will associate an Authenticator with the account in order to prevent the registered user from logging in. :(

Our Account Services department can help, though! We've many representatives that are more than happy to assist you in recovering your account. Account Services representatives are available 7 days a week from 8:00 AM to 8:00 PM PDT and may be reached by phoning 1-800-59-BLIZZARD. International customers may also use the numbers listed here (http://us.blizzard.com/support/article/20606). Have you tried calling yet? If not, please go ahead and do that now! You can also email billing@blizzard.com, but I would only do so in addition to any calling attempts.

I'd also encourage you to review the following step-by-step guide in full, as it will walk you through every part of the recovery process: securing your account (very important!), recovering access, reporting any losses, and what to expect from the restoration process.

What to do if Your Account Has Been Compromised
http://us.blizzard.com/support/article/30796

If you have any questions, concerns, or even comments about any of this information, please let me know. I'm happy to help. :)

Definitely be sure to read through this guide then, Mooshoulov

What to do if Your Account Has Been Compromised
http://us.blizzard.com/support/article/30796

There's even a separate section for how to report unauthorized transfers (http://us.blizzard.com/support/article.xml?locale=en_US&articleId=30808). :)

Q u o t e:
At the time I am writing this now, my account just been hacked 10 mins ago. My friend told me that my toon logged into the game. It has been compromised.

I cannt log back in nor change my password, as it asked me for authenticator.

I tried to use international number to call blizzard, but it doesnt work.

Can anyone please tell me what to do?


Thank you.

The international number does work, but Billing is not open at the moment. Their hours are 7 am to 8 pm Pacific Time.

Since this person was in and actively rummaging through your account, I asked it be locked down. You should be getting an email soon with further instructions.

In the meantime, before you have this unlocked, it is vital to find the source of this. If they CAN still get back in, they WILL return.

These two stickies should prove helpful.

Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244

Account Compromise Info Center
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109

I do wish you all the very best on a speedy recovery.