Makes me laugh - cant even buy Authenticator

#0 - May 3, 2010, 1:40 p.m.

Question is: Do I need to sign into my battle.net account to buy an authenticator? or can I just create a new account to buy one and then activate it on my existing account (which is hacked atm)

Makes me laugh. Not really.

I cant even buy an authenticator as my account like so so so so many people was hacked using this method.. As lol i need to log into my battle.net account to buy one.. Typical.

I though well time to buy one even though I check my systems everyday with tools like:

Prevx 3.0
PC Tools Spyware Dr
MS Security Essentials
Malwarebytes

But seeing I am getting no love from blizz on reactivating my BN account it is going to have to wait until it is.

Aredek

#4 - May 3, 2010, 2:16 p.m.

You're welcome to create a new Battle.net account so that you may order an Authenticator as soon as possible, Sethz. The Authenticator you will receive will not come pre-attached to the account; you will need to attach it to any of your accounts using the serial number found on the back of the device. So, please, feel free to create a new Battle.net account and order the Authenticator for the Battle.net account that was compromised.

If you haven't already done so, please take a few moments to review the following threads as well:

Computer Security Recommendations:
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

Account Compromise Info Center:
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

If you have any further questions along the way, please let us know.

Aredek

#6 - May 3, 2010, 3:22 p.m.

Unfortunately, this is not something the Game Master staff would be able to assist with, so an in-game petition (ticket) would likely result in them telling you to contact Billing. Have you tried calling our Billing Department in regards to this issue, Nightmare? They'd gladly help!

Aredek

#8 - May 3, 2010, 3:27 p.m.

Q u o t e:
I did the whole billing thing , did the email back and forth thing and well , I was told its in the mail ... well im still waiting lol

I suggest contacting them again. They'll gladly look into this on your behalf.