Character Re-Customization Unlock Error

Q u o t e:
Character Re-Customization Unlock Error

Character Name: Henb
Realm: Warsong
Issue: Unable to unlock from transaction menu, no customization option on login.

Have you tried rebooting yet?

Q u o t e:
Yes. But keep... "An error has occurred." on click unlock transactions re-customization page.

Interesting. I'm actually not seeing anything recently on this - last was in January. Was this - this old?

Q u o t e:
I dont know what is it, but im clicking all time on "unlock" and stay that error.
Restarting machine, WoW, and a lot of log-in and log-out and the problem persisting.

Any help?

I am terribly sorry for this inconvenience, Henb. I do see this now, sorry - it was hidden in a section I can't normally access :)

I had this looked into a bit further.

There is an error on this, what exactly caused it - I'm afraid that I cannot tell. Billing should be able to help you more with this.

Two things you could try. One - try to cancel this and retry in Account Management. Now, that may not work either - and it may also place another pending charge on your card.

Two - and what I'd really rather recommend, contact our Billing department to see if they can't be of further assistance with this.

I am terribly sorry I cannot personally be of more assistance at this moment. This is all Billing territory I'm afraid.

Here are their contact numbers if you need them.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 8am to 8pm PST
E-mail Support - [email protected]

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283