Is my problem not being looked into anymore?

#0 - May 2, 2010, 3:04 p.m.

I get this email from blizzard:

Thank you for contacting Blizzard Entertainment Support.

We hope that the information that was provided to you was helpful in resolving your issue. Customer satisfaction is a top priority here at Blizzard Entertainment, and we would like your feedback on the level of service you have received. Your response would be very much appreciated.

Here is a link to the survey:
[INSERT LINK HERE]

This link is uniquely tied to this survey and your email address; please do not forward this message.

Thank you for your participation!

GM name
Blizzard Support

To unsubscribe this email address from all future Blizzard customer service survey requests, please click here: [INSERT LINK HERE]

My account was hacked on Thursday of last week. This email makes it sound like my gear has been restored and my problem is solved. This would be the case except I am still sitting in Orgrimmar with my tier pieces, half pvp gear, and the level 8 gun I was able to afford off the AH. What steps must I take if blizzard thinks my problem is solved, but is clearly not?

Aredek

#3 - May 2, 2010, 3:18 p.m.

Q u o t e:

Alright, thanks man. This email had me a little confused.

Sorry about that, Fedco. I just checked and verified that your investigation is still in queue and will be addressed as soon as possible. As Gwyd stated, this e-mail was automatically generated as a result of a Game Master working with your account behind the scenes. Please feel free to disregard the survey or complete it after the investigation has been completed. :)