#5 - April 29, 2010, 6:11 p.m.
I'm very sorry to hear that your account has been compromised, Kaydie. I know this must be incredibly frustrating for you. =/
Account Services and In-Game Support
can help, though. More than that, we're exciting to help! Our phone queues are pretty heavily impacted with all kinds of incoming requests right now, so you may find that it's easiest to get through if you keep a ready finger on the redial button. It may sound silly, but it's actually quite a successful technique.
My guess is that you're currently receiving a busy message when trying to call in. The reason you're receiving that message is because our phone lines are completely full. This means that all representatives are on the line with other customers and all "on hold" spots are occupied. The good news is that those "on hold" spots free up all the time. If you're willing to redial a few times, you're very likely to get through. :)
Alternatively, you can try emailing our Account Services staff at
billing@blizzard.com instead, but it's probably in your better interest to keep calling. May I ask if you're currently locked out of your account? If so, can you not log in before you're unable to reset your password or because a malicious Authenticator has been attached to your account?
Also, in the meantime, I'd sincerely encourage you to read over this guide:
This guide will walk you, step by step, through each element of the account recovery process: securing your account (very important!), regaining access, reporting any losses, and what to expect in terms of restoration. :)