Character Lock - Blue Tracker

#0 - April 24, 2010, 4:26 p.m.

I recently came off a 3 day ban for taking my own gold and materials that I deposited into my own guild bank.....

that issue aside

Since the time my account was unlocked my main has been locked still. I transfered and played it for an entire day. However, now when I attempt to log in I get

"You cannot log in until the character update process you recently initiated is complete"[

My credit card was charged
The account was not compromised
I played for a day before this happened

Aredek

#1 - April 24, 2010, 4:53 p.m.

It looks as if our systems rejected the transfer, Prada. Our Billing Representatives will be able to provide additional information and help restore access to this character once you've called them. Please take a few moments to call using one of the following numbers:

Billing and Account Services

Live Representatives are available every day from 8:00 AM to 8:00 PM PDT

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283

Aredek

#6 - April 24, 2010, 5:13 p.m.

Q u o t e:
fml ill pay twice if i can raid sunday lol

so do i need to call or be patient or both

You need to call which will require a certain level of patience, PradÃ . That being said, you will not be billed for the initial transfer if it has failed. It may display on your bank statement temporarily, but it should be removed in due time.