#0 - April 17, 2010, 5:12 p.m.
I have received numerous emails this week, 3 or 4 aprox. stating that someone has been trying to retreive my account password. I have also received a confirmed email that is not from blizzard trying to key log my account. The contents of this specfic email is listed below.
Q u o t e:
"When we carry out a routine check when the account, we have evidence to show that your account has been involved in the disputed transactions.
So we have to inform you visit our website( http://xxxxxxxxxxxxx.com ) fill out some information to facilitate our investigation.
If you can not tie in with our soon we will have to temporarily lock your account.
Sincerely,
Blizzard, Inc.
Copyright @2010 Blizzard, Inc. All rights reserved."
I have "x"ed out the actual email address to prevent anyone here from accidently going to this website. I know for a fact from other threads that this is NOT an email from Blizzard.
The latest threatening email I have received was either from Blizzard or not is what conerns me the most. The contents will be listed below.
Q u o t e:
Greetings,
World of Warcraft -> Legal -> End User License Agreement
and Section 8 of the Terms of Use:
Blizzard Entertainment -> Legal -> Terms of Use
A 3-hour probationary suspension is pending on this account, awaiting confirmation from a specialist. A final warning has been issued. The investigation will be continued by the Account Administration team to determine the any further suspensions. If the account in question is found in violation of the EULA and Terms of Use, further action will be taken. Be aware that any additional inappropriate actions may result in the permanent closure of the account.
Thank you for respecting our position on this matter.
====================================================================================================================================================================
** We request that you verify your legitimate ownership of the account here: https://www.battle.net/xxxxxxxxxxxxxx.xml
Blizzard staff will verify your account information submitted in two days, please do not modify your account information during this time . It will not affect your game uptime.If you are unable to successfully verify your password . using the automated system, please contact Billing & Account Services at 1-800-59-BLIZZARD (1-800-592-5499) Mon-Fri, 8am-8pm Pacific Time or at [email protected]. Account security is solely the responsibility of the account holder. Please be advised that in the event of a compromised account, Blizzard representatives typically must lock the account. In these cases the Account Administration team will require faxed receipt of ID materials before releasing the account for play.
Regards,
The World of Warcraft Support Team Blizzard Entertainment
The battle.net link posted in the above email takes me to the password retreival page, which I don't need to do.
When I saw the first password retreival email I immediately changed the password and secret question to the email address registered to my WoW account. I have also done the same with my WoW account login in password, both of which contain very strong variables. I placed a mobile authenticator on my account 2 or 3 months ago, and I feel this may be the only reason why the alleged hackers have not successfully taken my account over.
My next concern is, that the last paragraph the above email states NOT to modify my account information now. Since all this has occured, I REALLY want to register a new, more secure email address to my WoW/Battle.net account. Can I do this, or do I need to wait this out over the weekend and call Blizzard via phone to sort this out. I still currently have access to my account, I can log in and play my characters. AS far as if the 3 hour suspension ever occured, I have no idea, since I work mon thru fri during the time of the alleged suspension. In one of the emails, it had seemed like the main concern was that I was trying to sell my account(not the case, I love this game, and have been playing since release in 2004).
I currently own 3 accounts, my wive's, my uncle's, and this one here, which is my own and most prized account. I stumbled across this because I do not check my email that often. Can I change my email immediately on my own account? Also, the reason why I checked my email is because I am considering opening a 4th account for my brother that moved to Philadelpha a couple years ago, and lived with me beforehand(he played on my account) He has a character on my account that belonged to him, and I was considering making the new account under my own information, and doing a paid transfer of the character to said account, so we can start playing WoW together again (which I am pretty excited about). With all these new issues coming to light, I am now somewhat reserved in doing this until I can secure my account. Being that my account is protected by an Authenticator that only I have access to, is it safe for me to change my email address on my account, to completely cut off these hackers, so that nobody knows any of my account info/logins except my wife/family and my brother?
