#0 - April 25, 2010, 5:58 p.m.
Upgrade
#1 - April 25, 2010, 6:05 p.m.
Q u o t e:
I upgraded my account online to wolk..and it charged my card but didnt upgrade my account.
Is this the account you upgraded, Thedonbella?
#3 - April 25, 2010, 6:07 p.m.
Q u o t e:
yes it is
When you attempted to upgrade the account did you see any error messages?
#5 - April 25, 2010, 6:12 p.m.
Q u o t e:
yes at first it said wrong card information entered and then when i looked on my banking site the charge went through.
It looks like we were unable to fully process the upgrade after the first attempt, Flamenfauna. The charge you see on your account is likely a result of the failed transaction; however, we will not remove these funds from your account. Your bank may hold the funds temporarily as a precautionary measure, but we will not claim them.
Unfortunately, because the transaction failed, you may need to try the upgrade process once more. Before doing so, however, I encourage you to clear your browser's cache, cookies, and temporary Internet files. Should you continue to experience issues, please contact our Billing Department directly using one of the following numbers:
Billing and Account Services
- Live Representatives are available every day from 8:00 AM to 8:00 PM PDT
- Players in Australia should call 1-800-041-378
- Players in Singapore should call 800-2549-9273
- Players in Chile should call 1230-020-5554
- Players in Mexico should call 001-888-578-7628
- Players in Argentina should call 0800-333-0778
- All other international players should call: (949) 955-0283
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD